To effectively compete in today's marketplace, companies need to deliver timely information to all
roles—ranging from executives and managers to front-line employees. Service Analytics provides key
metrics, alerts, and reports, enabling service center professionals to take action based on facts rather
Service Analytics proactively delivers insight to Service Reps while they are engaged with
a customer, ensuring they always have the latest information they need to make informed decisions.
Analytic insight can even be delivered directly to their customer relationship management systems.
With cross-value chain insight, Service Reps have a complete view of the customer’s account, helping
them resolve issues quicker and increase cross-selling rates. With Service Analytics, companies can
achieve higher effectiveness and maximize the value of their customer relationships.
Service Analytics Benefits
Service Analytics Modules
- Increase Customer Satisfaction and Retention
- Improve Service Reps Performance
- Maximize Productivity and Resource Utilization
- Faster Implementation, Lower Risk and Better Business Results
- Customer Service Contracts
- Customer Assets
- Customer Service History
- Depot Repair
- Technician Job Details
Service Analytics provides service center managers with new levels of insight by unlocking the
information value hidden in systems across the enterprise. With Service Analytics, service center
professionals have access to actionable information that drives greater customer satisfaction, lower
costs, and increased revenue.
Additionally, Service Analytics is built on a robust analytic platform that
integrates easily with Web servers, CRM, and email applications. Taken together, these rich capabilities
make the leader in service center analytics for the most demanding organizations.